Skip to content
Konsilia
Case studies

Real cases,
not promises

Managing how IT infrastructure and core applications evolve and improve, while keeping them aligned with what each business department needs. Here is what that looks like in practice.

BeforeAfter
Paper
Excel
Limited ERP
Re-keying
Late data
Siloed tools
Case studies

Three engagements,
three transformations

For each engagement: the starting point, what we did and the outcome, in three animated acts. Pick a case below.

Paper, Excel and re-keying at every step.

Every re-keying costs time and creates errors: forgotten appointments, late invoices, customers left waiting.

The problem

One single app

Paper diary

Schedule.xls

Job sheet

Invoices.xls
Re-keying
Missed appointment
Late invoice
Where's my technician?
Teams trained

Dashboard

Fewer errorsTraceabilityResponsiveness

Context

Technical manufacturing

A manufacturer and installer of technical equipment, this SME ran all its field work (scheduling, installation, maintenance, invoicing) on paper and Excel files. A manual way of working that caused delays, errors and a lack of responsiveness.

Challenges

  • Streamline processes end to end
  • Improve traceability and coordination
  • Boost operational efficiency and customer satisfaction

What we did

  • Review of existing practices and formalisation of requirements
  • Rollout of a digital solution covering the entire field-service cycle
  • Team training and introduction of management indicators

Confidentiality

Why our clients aren't named

Our work touches our clients' processes, their costs and sometimes their internal difficulties. We are happy to share the details of an engagement similar to yours — in person, with their consent.

In good company, to go further

An ecosystem
you can trust.

Complementary expertise, independent advice.

Forterro Preferred partnerManufacturing ERP

KONSILIA's preferred partner for manufacturing ERP. FORTERRO develops robust, modular ERP solutions designed to help manufacturers manage and optimise their processes.

The next part, together

Shall we give your project
some momentum?

An idea, a need, a question? Let’s take the time to talk it through and map out the next step together.

A first conversation, simply. No commitment.